Refund Policy
At Themaar Consultancy, we strive to ensure complete customer satisfaction with our Buddy app, which connects skilled workers like electricians, plumbers, and carpenters with customers across Oman. We understand that there may be situations where a refund is warranted. This policy outlines the conditions under which refunds will be provided for services booked through our platform.
Refund Eligibility
The following conditions determine your eligibility for a refund:
We offer a complete refund in cases where:
- The service provider did not complete 100% of the agreed-upon tasks as specified during booking.
- The service provider failed to arrive within the scheduled time window without proper notification.
- The quality of workmanship does not meet professional standards as guaranteed by our platform.
- The service was canceled by Buddy before the service provider arrived (for reasons within our control).
A partial refund may be issued in cases where:
- There are minor differences between the services delivered and the originally agreed scope of work.
- The service was completed but required additional customer intervention to fully resolve the issue.
- The service provider arrived significantly later than the scheduled appointment time.
- Some aspects of the service were not performed to satisfaction but the overall job was adequately completed.
Refund Process
To request a refund, please follow these steps:
- Submit a refund request through the Buddy app by navigating to "My Bookings" and selecting the service in question.
- Provide details about the issue encountered and why you believe a refund is warranted.
- Include photos if applicable (such as incomplete or unsatisfactory work).
- Our customer service team will review your request within 24 hours.
- If approved, refunds will be processed to your original payment method within 3-5 business days.
Non-Refundable Items
Please note that the following are not eligible for refunds:
- Changes requested after the service provider has begun work at your location.
- Additional work requests not included in the original service booking.
- Cancellations made less than 2 hours before the scheduled appointment time.
- Refund requests made after 48 hours from the service completion.
- Cases where the customer was not present at the agreed location during the scheduled time.
- Issues arising from incorrect information provided by the customer during booking.
Need Assistance?
If you have any questions about our refund policy or need to submit a refund request, please contact our customer support team:
Email: GM@InCreNation.com
Phone: +968 9752 8919
Hours: Sunday to Thursday, 9:00 AM to 5:00 PM (GMT+4)